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Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot

By: Material type: TextTextPublication details: Manila, Philippines : Mindshapers Co. Inc., c2021Description: viii, 141 pages ; 23 cmISBN:
  • 9786214063321
Subject(s): LOC classification:
  • TX 911.3.M27 .B358 2021
Contents:
Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.
Summary: This textbook provides varied and relevant activities and opportunities to determine students understanding.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Hospitality Management FIL TX 911.3.M27 .B358 2021 (Browse shelf(Opens below)) c.1 Available NULIB000019230

Includes bibliographical references.

Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.

This textbook provides varied and relevant activities and opportunities to determine students understanding.

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