Quality service management in tourism and hospitality /
Baluyot, Michael Bhobet B.
Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot - Manila, Philippines : Mindshapers Co. Inc., c2021 - viii, 141 pages ; 23 cm.
Includes bibliographical references.
Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.
This textbook provides varied and relevant activities and opportunities to determine students understanding.
9786214063321
TOURISM -- MANAGEMENT
TX 911.3.M27 .B358 2021
Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot - Manila, Philippines : Mindshapers Co. Inc., c2021 - viii, 141 pages ; 23 cm.
Includes bibliographical references.
Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry.
This textbook provides varied and relevant activities and opportunities to determine students understanding.
9786214063321
TOURISM -- MANAGEMENT
TX 911.3.M27 .B358 2021