Front office operation and management / R.K. Akora
Material type:
TextPublication details: New Delhi : A P H Publishing Corporation, c2010.Description: 301 pages ; 23 cmISBN: - 9788131307663
- TX 911.3.M27 .A56 2010
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National University - Manila | LRC - Main General Circulation | Gen. Ed - CTHM | GC TX 911.3.M27 .A56 2010 (Browse shelf(Opens below)) | c.1 | Available | NULIB000020389 |
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Includes bibliographical references and index.
1. Overview of Lodging industry -- 2. The Front Office Department -- 3. Automated Front Office Operations -- 4. Front Office Property Management -- 5. Front Office Revenue management -- 6. Distribution Channel Management -- 7. Room Division Management -- 8. Front Office Accounting -- 9. Front Offices Reception Skills -- 10. Managing Front Office Staff -- 11. Quality Guest Services.
Lodging is an important component of the tourism industry.
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