Front office operation and management /
Akora, R.K.
Front office operation and management / R.K. Akora - New Delhi : A P H Publishing Corporation, c2010. - 301 pages ; 23 cm.
Includes bibliographical references and index.
1. Overview of Lodging industry -- 2. The Front Office Department -- 3. Automated Front Office Operations -- 4. Front Office Property Management -- 5. Front Office Revenue management -- 6. Distribution Channel Management -- 7. Room Division Management -- 8. Front Office Accounting -- 9. Front Offices Reception Skills -- 10. Managing Front Office Staff -- 11. Quality Guest Services.
Lodging is an important component of the tourism industry.
9788131307663
HOTEL MANAGEMENT
TX 911.3.M27 .A56 2010
Front office operation and management / R.K. Akora - New Delhi : A P H Publishing Corporation, c2010. - 301 pages ; 23 cm.
Includes bibliographical references and index.
1. Overview of Lodging industry -- 2. The Front Office Department -- 3. Automated Front Office Operations -- 4. Front Office Property Management -- 5. Front Office Revenue management -- 6. Distribution Channel Management -- 7. Room Division Management -- 8. Front Office Accounting -- 9. Front Offices Reception Skills -- 10. Managing Front Office Staff -- 11. Quality Guest Services.
Lodging is an important component of the tourism industry.
9788131307663
HOTEL MANAGEMENT
TX 911.3.M27 .A56 2010