Steps to improved firm performance with business process management : adding business value with business process management and its systems / Tahvo Hyotylainen
Material type:
TextPublication details: Wiesbaden : Springer Gabler, c2015Description: xvi, 220 pages : illustrations ; 21 cmISBN: - 9783658074692
- HD 69 .H96 2015
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National University - Manila | LRC - Graduate Studies General Circulation | Gen. Ed - CEAS | GC HD 69 .H96 2015 (Browse shelf(Opens below)) | c.1 | Available | NULIB000013529 |
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| GC HD 59 .C98 1994 Effective public relations / | GC HD 59 .E84 2009 c.1 Ethics and social responsibility : Asian and Western perspectives / | GC HD 59 .E84 2009 c.2 Ethics and social responsibility : Asian and Western perspectives / | GC HD 69 .H96 2015 Steps to improved firm performance with business process management : adding business value with business process management and its systems / | GC HD 69 .M68 2015 Project scope management : a practical guide to requirements for engineering, product, construction, IT and enterprise projects / | GC HD 69.P75 .K59 2015 Contemporary project management : organize, plan, perform / | GC HD 69 .P75 .L44 2014 Leading virtual project teams : adapting leadership theories and communications techniques to 21st century organizations / |
Includes bibliographical references.
1. Introduction -- 2. Systematic literature review of empirical support regarding BPMS and BPMM models -- 3. Theoretical approach -- 4. Case study -- 5. Action research -- 6. Discussion and conclusions.
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.
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