Total quality in higher education / Ralph G. Lewis and Douglas H. Smith
Material type:
TextPublication details: Delray Beach, Florida : St. Lucie Press, c1994Description: xiii, 330 pages : illustrations ; 24 cmISBN: - 963403079
- LB 2341 .L46 1994
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National University - Manila | LRC - Graduate Studies General Circulation | Gen. Ed - CEAS | GC LB 2341 .L46 1994 (Browse shelf(Opens below)) | c.1 | Available | NULIB000011855 |
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| GC LB 2341 .C56 1974 Leadership and ambiguity : the American college president / | GC LB 2341 .D4143 2000 Departmental leadership in higher education / | GC LB 2341 .D789 2002 Managing the learning university / | GC LB 2341 .L46 1994 Total quality in higher education / | GC LB 2341 .M67 2007 Strategic leadership : integrating strategy and leadership in colleges and universities / | GC LB 2341 .W45 2012 Servant leadership for higher education : principles and practices / | GC LB 2343 .P2 1968 Counseling theories and counselor education / |
Includes index.
1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future.
The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow.
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