Essential management skills for pharmacy and business managers / Titus De Silva
Material type:
TextPublication details: Boca Raton, Florida : CRC Press, c2013Description: xxxi, 397 pages : illustrations ; 24 cmISBN: - 9781466582583
- RS 100 .D47 2013
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National University - Manila | LRC - Main General Circulation | Pharmacy | GC RS 100 .D47 2013 (Browse shelf(Opens below)) | c.1 | Available | NULIB000009728 |
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| GC RS 100 .D47 2009 c.2 Pharmacy management : essentials for all practice settings / | GC RS 100 .D47 2009 c.3 Pharmacy management : essentials for all practice settings / | GC RS 100 .D47 2012 Pharmacy management : essentials for all practice settings / | GC RS 100 .D47 2013 Essential management skills for pharmacy and business managers / | GC RS 100 .H47 2011 Financial analysis in pharmacy practice / | GC RS 100 .L38 2014 c.1 Fundamental skills for patient care in pharmacy practice / | GC RS 100 .L38 2014 c.2 Fundamental skills for patient care in pharmacy practice / |
Includes bibliographical references and index.
Managing Professionals -- Management Theories -- Managing a Pharmacy -- Managing Change -- Managing Risk -- Problem Solving -- Conflict Resolution -- Managing Stress at Work -- Team Building -- Effective Communication -- Leadership -- Effective Delegation -- Empowerment -- Motivation -- Managing Cultural Diversity at Work -- Performance Review -- Quality Management Systems -- Quality Management System for Pharmacy Practice -- Audits and reviews -- Dispensing errors and near misses -- Patient complaints.
The books describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards.
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