Essential management skills for pharmacy and business managers /
De Silva, Titus
Essential management skills for pharmacy and business managers / Titus De Silva - Boca Raton, Florida : CRC Press, c2013 - xxxi, 397 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
Managing Professionals -- Management Theories -- Managing a Pharmacy -- Managing Change -- Managing Risk -- Problem Solving -- Conflict Resolution -- Managing Stress at Work -- Team Building -- Effective Communication -- Leadership -- Effective Delegation -- Empowerment -- Motivation -- Managing Cultural Diversity at Work -- Performance Review -- Quality Management Systems -- Quality Management System for Pharmacy Practice -- Audits and reviews -- Dispensing errors and near misses -- Patient complaints.
The books describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards.
9781466582583
PHARMACY ADMINISTRATION
RS 100 .D47 2013
Essential management skills for pharmacy and business managers / Titus De Silva - Boca Raton, Florida : CRC Press, c2013 - xxxi, 397 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
Managing Professionals -- Management Theories -- Managing a Pharmacy -- Managing Change -- Managing Risk -- Problem Solving -- Conflict Resolution -- Managing Stress at Work -- Team Building -- Effective Communication -- Leadership -- Effective Delegation -- Empowerment -- Motivation -- Managing Cultural Diversity at Work -- Performance Review -- Quality Management Systems -- Quality Management System for Pharmacy Practice -- Audits and reviews -- Dispensing errors and near misses -- Patient complaints.
The books describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards.
9781466582583
PHARMACY ADMINISTRATION
RS 100 .D47 2013