The Customer connection quality for the rest of us / (Record no. 7781)

MARC details
000 -LEADER
fixed length control field 01716nam a2200205Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field NULRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250520100545.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250520s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 814458378
040 ## - CATALOGING SOURCE
Transcribing agency NULRC
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD 38 .G83 1988
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Guaspari, John
Relator term author
245 #4 - TITLE STATEMENT
Title The Customer connection quality for the rest of us /
Statement of responsibility, etc. John Guaspari
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. American Management Association
Date of publication, distribution, etc. c1988
300 ## - PHYSICAL DESCRIPTION
Extent xv, 223 pages :
Other physical details illustrations ;
Dimensions 24 cm.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1. How Has "Quality" Gotten Such a Bad Name? -- 2. The Toughest Things About Quality -- 3. What Is Quality? -- 4. "You Make a Great Product...It's Too Bad We Have to Do Business With You" -- 5 You're Sending Signals All the Time -- 6. The Hidden Opportunities -- 7. Improving the Quality of Quality Improvement -- 8. A Dash of Heresy . . . Just to Spice Things Up -- 9. The Paradoxes of Quality.
520 ## - SUMMARY, ETC.
Summary, etc. his is not a book about the techniques of quality assur ance and quality control, so if that's what you're looking for, you'd be better off somewhere else. Understand, that's not because mastery of such techniques isn't important. In fact, it's absolutely essential. No serious, sustainable effort at achieving quality improvement will succeed without the vigilant application of the teachings and methodologies offered by the true experts in the field: Deming, Juran, Crosby, Feigen-baum, and the rest. But I'm not going to write about those things for the simple reason that I'm not an expert in quality assurance or quality control. I'm a marketing guy. My formal training was as an engineer-an aerospace/ mechanical engineer to be specific.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element QUALITY OF PRODUCTS
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Gen. Ed. - CBA LRC - Annex National University - Manila Relegation Room 05/28/2012 Reaccessioned   GC HD 38 .G83 1988 NULIB000005540 05/20/2025 c.1 05/20/2025 Books