Smart things to know about customers /

Jay, Ros

Smart things to know about customers / Ros Jay - [Oxford] : Capstone Publishing Ltd., c1999 - x, 202 pages ; 21 cm.

Smart things to know about customers /, Smart

Includes index.

The Customer Service Vision -- Know Your Customers -- Manage Your Customers -- Manage your Customers' Complaints -- Build Customer Loyalty -- Relationship Marketing -- Win New Customers -- Out There

1841120375


CUSTOMER RELATIONS

HF 5415.5 .J42 1999