Hotel front office management /
Bardi, James A.
Hotel front office management / James A. Bardi - FOURTH EDITION. - New Jersey : John Wiley & Son, Inc., c2007 - 468 pages : illustrations ; 24 cm.
Includes index.
Preface -- Acknowledgements -- Chapter 1. Introduction to Hotel Management -- Chapter 2. Hotel Organization and the Front Office Manager -- Chapter 3. Effective Interdepartmental Communications -- Chapter 4. Property Management System -- Chapter 5. Systemwide Reservations -- Chapter 6. Revenue Management -- Chapter 7. Guest Registration -- Chapter 8. Managing the Financials -- Chapter 9. Guest Checkout -- Chapter 10. Preparation and Review of the Night Audit -- Chapter 11. Managing Hospitality -- Chapter 12. Training for Hospitality -- Chapter 13. Promoting In-House Sales -- Chapter 14. Security -- Chapter 15. Executive Housekeeping -- Glossary -- Index.
471687103
HOTEL MANAGEMENT
TX 911.3.M27 .B37 2007
Hotel front office management / James A. Bardi - FOURTH EDITION. - New Jersey : John Wiley & Son, Inc., c2007 - 468 pages : illustrations ; 24 cm.
Includes index.
Preface -- Acknowledgements -- Chapter 1. Introduction to Hotel Management -- Chapter 2. Hotel Organization and the Front Office Manager -- Chapter 3. Effective Interdepartmental Communications -- Chapter 4. Property Management System -- Chapter 5. Systemwide Reservations -- Chapter 6. Revenue Management -- Chapter 7. Guest Registration -- Chapter 8. Managing the Financials -- Chapter 9. Guest Checkout -- Chapter 10. Preparation and Review of the Night Audit -- Chapter 11. Managing Hospitality -- Chapter 12. Training for Hospitality -- Chapter 13. Promoting In-House Sales -- Chapter 14. Security -- Chapter 15. Executive Housekeeping -- Glossary -- Index.
471687103
HOTEL MANAGEMENT
TX 911.3.M27 .B37 2007