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Total quality management for hospitality and tourism /

Ford, Robert C.

Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton - Philippine Edition - Andover, Mass. : Cengage Learning Asia Pte Ltd, c2012 - 522 pages : illustrations ; 15 cm.

Includes index.

ISBN: 9789814352611

Subjects--Topical Terms:
HOSPITALITY

LC Class. No.: TX 911.3 .F67 2012

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