Quality and performance excellence : management, organization, and strategy /
Evans, James R.
Quality and performance excellence : management, organization, and strategy / James R. Evans - Fifth edition - Austalia : Cengage Learning Asia Pte Ltd, c2009 - x, 502 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Foundations of quality and performance excellence -- Performance excellence and organization theory -- Performance excellence and organizational behavior -- Leadership and implementation
The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as basis for class discussion.
9789814272520
TOTAL QUALITY MANAGEMENT
HD 62.15 .E93 2009
Quality and performance excellence : management, organization, and strategy / James R. Evans - Fifth edition - Austalia : Cengage Learning Asia Pte Ltd, c2009 - x, 502 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Foundations of quality and performance excellence -- Performance excellence and organization theory -- Performance excellence and organizational behavior -- Leadership and implementation
The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as basis for class discussion.
9789814272520
TOTAL QUALITY MANAGEMENT
HD 62.15 .E93 2009