Managing for quality and performance excellence /
Evans, James R.
Managing for quality and performance excellence / James R. Evans and William Lindsay - Ninth edition - Australia : South-Western Cengage Learning, c2014 - xxi, 697 pages ; 26 cm
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.
9781285094595
TOTAL QUALITY MANAGEMENT
TS 156 .E93 2014
Managing for quality and performance excellence / James R. Evans and William Lindsay - Ninth edition - Australia : South-Western Cengage Learning, c2014 - xxi, 697 pages ; 26 cm
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
The ninth edition of Managing for quality and performance excellence continues to embrace fundamental principles, criteria, and historical foundations of total quality, while proving a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.
9781285094595
TOTAL QUALITY MANAGEMENT
TS 156 .E93 2014