000			01573nam a2200241Ia 4500
003			NULRC
005			20250520100621.0
008			250520s9999 xx 000 0 und d
020			_a9781582121321
040			_cNULRC
050			_aRS 56 .B47 2009
100			_aBerger, Bruce A. _eauthor
245		0	_aCommunication skills for pharmacists : _bbuilding relationships, improving patient care / _cBruce A. Berger
250			_aThird edition.
260			_aWashington, D.C : _bAmerican Pharmacists Association, _cc2009
300			_av, 254 pages ; _c22 cm.
365			_bUSD35.98
504			_aIncludes bibliographical references and index.
505			_aCaring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Communicating with patients who have literacy limitations
520			_aPharmaceutical care is the mission of pharmacy practice. It requires the development of covenantal relationship between pharmacist and patient, in which information is exchanged, held in confidence, and used to optimize patient care through appropriate drug therapy.
650			_aPHARMACISTS
942			_2lcc _cBK
999			_c9566 _d9566