| 000 | 01105nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520100547.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a72464267 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 9980.5 .D388 2003 | ||
| 100 |
_aDavis, Mark M. _eauthor |
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| 245 | 0 |
_aManaging services : _busing technology to create value / _cMark M. Davis |
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| 260 |
_a[New York] : _bMcGraw Hill Education, _cc2003 |
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| 300 |
_axvii, 443 pages : _billustrations ; _c27 cm |
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| 504 | _aIncludes index. | ||
| 505 | _aPart one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services | ||
| 520 | _aManaging Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist. | ||
| 650 | _aSERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c7932 _d7932 |
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