000			02859nam a2200217Ia 4500
003			NULRC
005			20250520094941.0
008			250520s9999 xx 000 0 und d
020			_a1884015026
040			_cNULRC
050			_aQ 180 .M3 1995
100			_aMcLaughlin, Gregory C. _eauthor
245		0	_aTotal quality in research and development / _cGregory C. McLaughin
260			_aDelray Beach, Florida : _bSt. Lucie Press, _cc1995
300			_axv, 256 p. ; _c23 cm.
504			_aIncludes index.
505			_aChapter1. Total Quality in R&D -- Chapter2. Overview of Total Quality -- Chapter3. The present R&D Paradigm -- Chapter4. Present R&D System -- Chapter5. Beginning the systematic improvement process -- Chapter6. Planning and diagnosing -- Chapter7. QFD: A tool for managing customer satisfaction -- Chapter8. ISO 9000 in R&D: A view to the future -- Chapter9. Case study: Total quality at corning's RD&E .
520			_aPresents models, systems, and paradigms that offer a systematic improvement process for businesses and their management. This book shows how TQ promotes rather than stifles inventiveness, ingenuity, and individual accomplishment. It examines management practices that stress creativity and group achievements that support company goals. Contents: Total Quality in Research and Development -- Overview -- Critical Factors Affecting the R&D Environment -- History of R&D -- Total Quality Model for R&D -- Barriers to Total Quality Summary Endnotes Abstracts Article -- Overview of Total Quality -- What is Total Quality -- Total Quality as a System -- History of Total Quality Endnotes Abstracts Article -- The Present R&D Paradigm -- The Environment Surrounding the SMT System -- The Cycle of Success Endnotes Abstracts Article -- The Present R&D Systems Social System Management System -- Technical System Endnotes Exercises Abstracts Article -- Beginning the Systematic Improvement Process Assessment Phase: Stage One -- Management Concurrence Phase: Stage Two Endnotes Abstracts Article -- Systematic Improvement and the Management Cycle -- Planning Phase: Stage Three12 Step Process for Improving a System -- Implementing Phase: Stage Four Guidelines for Sustained Success -- Evaluation and Improvement Phase: Stage Five Endnotes Exercises Abstracts Article -- QFD: A Tool for Managing Customer Satisfaction -- Overview Why Products Fail -- Applying QFD to the Lab -- Selection of Customer Requirements Endnotes Exercises Abstracts Article -- ISO 9000 and Japanese QA Systems for R&D -- Overview Getting Started with ISO 9000 -- Relationship to Japanese QA Systems -- Implementing ISO 9000Deployment Planning Matrix for Integration of ISO 9000 in R&DQA Checkpoints for R&D Endnotes Abstracts -- Profile on the Japanese Delegation Case Study: Corning Glass -- Index
650			_aTOTAL QUALITY
942			_2lcc _cBK
999			_c7147 _d7147