| 000 | 01168nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520094844.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a1902505824 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 30.2 .W44 2007 | ||
| 100 |
_aWheatcroft, Peter _eauthor |
||
| 245 | 0 |
_aInterworld / _cPeter Wheatcroft |
|
| 260 |
_aSwindon, U.K. : _bBCS Publishing, _cc2007 |
||
| 300 |
_axviii, 162 pages : _billustrations ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _a1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result. | ||
| 520 | _aThis book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses. | ||
| 650 | _aINFORMATION TECHNOLOGY -- MANAGEMENT | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c4452 _d4452 |
||