000			02048nam a2200217Ia 4500
003			NULRC
005			20250520094843.0
008			250520s9999 xx 000 0 und d
020			_a9780471745228
040			_cNULRC
050			_aTX 911.3 .S66 2007
100			_aSommerville, Kerry L. _eauthor
245		0	_aHospitality employee management and supervision : _bconcepts and practical applications / _cKerry L. Sommerville
260			_aHoboken, New Jersey : _bJohn Wiley & Son, Inc., _cc2007
300			_axv, 344 pages : _billustrations ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aLegal landscape: Introduction to hiring and supervising employees; Hospitality manager's legal challenges; Wage and hour laws affecting salaried, hourly, and tipped employees; Common law, negligent hiring, and employee rights; Working with unions -- Employee selection process: Job descriptions and job specifications; Employee handbook; Advertising and recruiting; Applications, interviews, and background checks -- Orientation and training: New-employee orientation; Training to performance standards -- Communication and motivation: Performance appraisals that work; Effective communication and feedback; Employee discipline; Employee motivation through quality leadership.
520			_an many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, [this book] provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.
650			_aHOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
942			_2lcc _cBK
999			_c4412 _d4412