000			01048nam a2200229Ia 4500
003			NULRC
005			20250520094835.0
008			250520s9999 xx 000 0 und d
020			_a9789810696153
040			_cNULRC
050			_aTX 911.3.T73 .O84 2009
100			_aO'Shannessy, Vivienne _eauthor
245		0	_aFront office skills : _ba practical approach / _cVivienne O'Shannessy
250			_a1st edition.
260			_aSingapore : _bPrentice-Hall, _cc2009
300			_av, 370 pages ; _c24 cm.
365			_bPHP578
504			_aIncludes bibliographical references and index.
505			_aChapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
650			_aHOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF
942			_2lcc _cBK
999			_c4059 _d4059