| 000 | 01508nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520094835.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9789814441001 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 62.15 .E93 2013 | ||
| 100 |
_aEvans, James R. _eauthor |
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| 245 | 0 |
_aTotal quality management / _cJames R. Evans and William M. Lindsay |
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| 260 |
_aAndover, Mass. : _bCengage Learning Asia Pte Ltd, _cc2013 |
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| 365 | _bPHP398 | ||
| 505 | _aPreface -- Part 1 The quality system -- Chapter 1 Introduction to quality -- Chapter 2 Philosophies and frameworks -- Chapter 3 Total quality in organizations -- Part 2 The management system -- Chapter 4 Focusing on customers -- Chapter 5 Process management -- Chapter 6 Performance measurement and strategic information management -- Chapter 7 Building and sustaining performance excellence in organizations -- Part 3 Six sigma and the technical system -- Chapter 8 Principles of six sigma -- Chapter 9 Design for six sigma -- Chapter 10. Tools for process improvement -- Appendixes | ||
| 520 | _aThis edition of quality control and management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Bladridge Criteria, while providing a foundation for understanding and applying Six Sigma. | ||
| 650 | _aTOTAL QUALITY MANAGEMENT | ||
| 700 |
_aLindsay, William M. _eco-author |
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| 942 |
_2lcc _cBK |
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| 999 |
_c4034 _d4034 |
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