000			02168nam a2200229Ia 4500
003			NULRC
005			20250520094823.0
008			250520s9999 xx 000 0 und d
020			_a39454484
040			_cNULRC
050			_aHD 70.U5 .P48 1985
100			_aPeters, Thomas J. _eauthor
245		2	_aA Passion for excellence : _bthe leadership difference / _cThomas J. Peters and Nancy Austin
260			_aNew York : _bRandom House, _cc1985
300			_axxv, 437 pages ; _c25 cm.
504			_aIncludes bibliographical references and index.
505			_aPart 1. Common sense -- 1. A blinding flash of the obvious -- 2. MBWA : the technology of the obvious -- 3. Integrity and the technology of the obvious -- Part 2. Customers -- 4. Common courtesy : the ultimate barrier to competitor entry -- 5. No such thing as a commodity -- 6. "Mere perception" : on the irreducible humanness of customers -- 7. Quality is not a technique -- 8. The "smell" of the customer -- Part 3. Innovation -- 9. The mythology of innovation, or a skunkworks tale -- 10. Three skunks -- 11. The context of innovation -- 12. The "smell" of innovation -- Part 4. People, people, people -- 13. Bone-deep beliefs -- 14. Ownership -- 15. Applause Applause -- Part 5. Leadership -- 16. Attention, symbols, drama, vision and love -- 17. Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- 18. Coaching -- 19. Doing MBWA -- 20. Excellence in school leadership -- 21. What price excellence.
520			_aThis book is an inspiring, career-transforming book published for people who want to get ahead. It takes the reader behind the scenes in some of the most successful organizations and analyzes what makes them distinctive. Here are real people, real companies, real numbers. Here is what is needed to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.
650			_aLEADERSHIP
700			_aAustin, Nancy _eco-author
942			_2lcc _cBK
999			_c3514 _d3514