000			01833nam a2200217Ia 4500
003			NULRC
005			20250520094816.0
008			250520s9999 xx 000 0 und d
020			_a70608318
040			_cNULRC
050			_aHF 5547 .S73 1981
100			_aStankard, Martin F. _eauthor
245		0	_aSuccessful management of large clerical operations : _ba guide to effective service transaction systems / _cMartin F. Stankard
260			_aNew York : _bMcGraw Hill Education, _cc1981
300			_axvii, 268 pages : _billustrations ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aSection 1. Service Transaction Systems -- Section 2. Four Management Responsibilities -- Section 3. Analysis and Planning tools -- Section 4. System Studies and Implementation of Improvement -- Section 5. Toward a More Scientific Understanding of service Operations.
520			_aThis book seeks to help managers and other professionals responsible for operating, improving, or studying large labor-intensive service organizations. The book is concerned with the mix of workers, procedures, machines (including computers), and especially management which renders service in retail, financial, governmental, and similar sectors. New concepts and techniques are offered as a reference and a guide for managers and systems analysts to double-check their thinking, to stimulate new and better approaches to system design, and to aid diagnosis and analysis of existing systems and problems. The use of computers in service organizations is not dealt with here although the potential for this use is vast. Computers and other information-handling tools are vital links in many service processing chains. At present, however, they rarely make up the whole chain.
650			_aOFFICE MANAGEMENT
942			_2lcc _cBK
999			_c3169 _d3169