000 00911nam a2200181Ia 4500
003 NULRC
005 20250520094816.0
008 250520s9999 xx 000 0 und d
040 _cNULRC
050 _aHD 62.15 .S73 [c?]
245 4 _aThe Total quality protfolio :
_bThe senior executive's guide to implementing quality.
260 _aSwitzerland :
_bStrategic Direction Publishers Ltd.,
_c[c?]
300 _a212 pages :
_billustrations ;
_c30 cm
505 _aIntroduction -- Getting started with total quality -- Quality's leading thinkers -- The total quality model in services and manufacturing -- Achieving a customer focus -- Applying quality standards -- Extending quality : around the world and across the organization
520 _aTotal quality is the definitive tool for organizations that want to survive and prosper into the 21st century.
650 _aTOTAL QUALITY MANAGEMENT
942 _2lcc
_cBK
999 _c3168
_d3168