000			01460nam a2200181Ia 4500
003			NULRC
005			20250520094816.0
008			250520s9999 xx 000 0 und d
020			_a385173628
040			_cNULRC
050			_aHF HF 5548.8 .B73 1981
100			_aBramson, Robert M. _eauthor
245		0	_aCoping with difficult people / _cRobert M. Bramson
260			_aGarden City, New York : _bAnchor Books, _cc1981
300			_axi, 226 pages ; _c22 cm.
520			_aThis book was written because I couldn't find another like it. How such ubiquitous phenomena as Difficult People had gone unnoticed and unexamined by any but acid wits and comic script writers is hard to fathom. Yet the gap existed and it needed to be, and could be, filled. As a management consultant I have found that most of my clients spend more time talking about how to cope with problem employees, bosses, customers, and co-workers than about anything else. I have also found that there was much that I knew that could help these clients. Through observation and action research during a fourteen-year period, I and my associates had gathered practical information on techniques and methods for coping with Difficult People. It was the absence of any practical and integrated reference material, and repeated requests from the many people who attended our seminars, that set me on the long course of writing a book. I'm lucky that it also turned out to be fun.
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