000			02317nam a2200241Ia 4500
003			NULRC
005			20250520094812.0
008			250520s9999 xx 000 0 und d
020			_a9780470077832
040			_cNULRC
050			_aTX 911.3.P4 .W35 2010
100			_aWalker, John R. _eauthor
245		0	_aSupervision in the hospitality industry : _bleading hospitality human resources / _cJohn R. Walker and Jack E. Miller
250			_aSixth edition
260			_aHoboken, New Jersey : _bJohn Wiley & Son, Inc., _cc2010
300			_axv, 496 pages : _billustrations ; _c24 cm.
365			_bPHP6156
504			_aIncludes index.
505			_aChapter 1: Leading Human Resources-- Chapter 2: Equal Opportunity Laws and Diversity-- Chapter 3: Human Resources Planning, Job Analysis, Job Description, and Organizing-- Chapter 4: Sourcing: Recruitment, Selection, and Orientation-- Chapter 5: Compensation and Benefits-- Chapter 6: Motivation-- Chapter 7: Teamwork, Team Building, and Coaching-- Chapter 8: Employee Training and Development-- Chapter 9: Performance Leadership-- Chapter 10: Discipline and Employee Assistance Programs-- Chapter 11: Health and Safety-- Chapter 12: Conflict Management, Resolution, and Prevention-- Chapter 13: Communicating and Delegating-- Chapter 14: Decision Making and Control
520			_aHuman resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry-- Amazon.
650			_aHOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
942			_2lcc _cBK
999			_c2971 _d2971