000			01551nam a2200253Ia 4500
003			NULRC
005			20250520103004.0
008			250520s9999 xx 000 0 und d
020			_a9786210403794
040			_cNULRC
050			_aTX 911.3.M27 .C67q 2020
100			_aCornell, Daryl Ace V. _eauthor
245		0	_aQuality service management in tourism and hospitality / _cDaryll Ace C. Cornell and Ronald G. Manzano
250			_aFirst Edition.
260			_aQuezon City, Philippines : _bRex Book Store, _cc2020
300			_a165 pages ; _c26 cm.
365			_bPHP380
504			_aIncludes bibliographical references and index.
505			_aChapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index.
520			_aThis textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program.
650			_aTOURISM -- MANAGEMENT
700			_aManzano, Ronald G. _eco-author
942			_2lcc _cBK
999			_c20706 _d20706