000			01608nam a2200241Ia 4500
003			NULRC
005			20250520103001.0
008			250520s9999 xx 000 0 und d
020			_a9789814878456
040			_cNULRC
050			_aHD 62.15 .C65 2020
100			_aCollier. David Alan _eauthor
245		0	_aOperations management and total quality management / _cDavid Alan Collier, James Evans, and William Lindsay
260			_aTaguig City, Philippines : _bCengage Learning Asia Pte Ltd, _cc2020
300			_a698 pages ; _c26 cm.
365			_bPHP850
504			_aIncludes index.
505			_aCHAPTER 1. Operations Management and Value Chains -- 2. Operations Strategy -- 3.Technology and Operations Manage merit -- 4. Goods and Service Design -- 5. Process Selection, Design, and Analysis -- 6. Facility and Work Design -- 7. Forecasting and Demand Planning -- 8. Capacity Management -- 9. Managing Inventories in Supply Chains -- 10. Supply Chain Management and Logistics -- 11. Resource Management -- 12. Operations Scheduling and Sequencing -- 13. Lean Operating Systems -- 14. Project Management -- 15. Introduction to Quality -- 16. Customer Focus -- 17. Workforce Focus -- 18. Process Focus -- 19. Design for Quality and Product Excellence -- 20. Process Improvement and Six Sigma -- 21. The Baldrige Framework for Performance Excellence.
520			_aManagers and engineers often work at global supplier and manufacturer sites to refine their operations.
650			_aTOTAL QUALITY MANAGEMENT
700			_aEvans, James ;Lindsay, William _eco-author;co-author
942			_2lcc _cBK
999			_c20574 _d20574