| 000 | 01406nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520102950.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9789351502814 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 62.15 .S53 2018 | ||
| 100 |
_aSharma, Sunil _eauthor |
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| 245 | 0 |
_aTotal quality management : _bconcepts, strategy and implementation for operational excellence / _cSunil Sharma |
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| 260 |
_aNew Delhi, India : _bSage, _cc2018 |
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| 300 |
_axxxi, 436 pages : _billustrations ; _c24 cm |
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| 504 | _aIncludes index. | ||
| 505 | _aChapter 1: TQM: Evolution, models and frameworks -- Chapter 2: TQM and design -- Chapter 3: TQM and organisation -- Chapter 4: TQM and purchasing and supply management -- Chapter 5: Statistical process control -- Chapter 6: The six sigma approach -- Chapter 7: TQM and advanced manufacturing technology and systems -- Chapter 8: TQM and the customer -- Chapter 9: Toolkit for TQM -- Chapter 10: Quality management systems -- Chapter 11: Concurrent implementation of QMS, EMS, and OHSAS: integrated management systems. | ||
| 520 | _aMust-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction. | ||
| 650 | _aTOTAL QUALITY MANAGEMENT | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c20046 _d20046 |
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