000			01884nam a2200241Ia 4500
003			NULRC
005			20250520102950.0
008			250520s9999 xx 000 0 und d
020			_a9789353066314
040			_cNULRC
050			_aHD 62.15 .B47 2019
100			_aBesterfield, Dale H. _eauthor
245		0	_aTQM : _btotal quality management / _cDale H. Besterfield [and five others]
250			_aFifth edition.
260			_aIndia : _bPearson, _cc2019
300			_axxi, 622 pages : _billustrations ; _c23 cm
504			_aIncludes bibliographical references and index.
505			_a1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering.
520			_aThis book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts.
650			_aTOTAL QUALITY MANAGEMENT
700			_aMichna, Carol Besterfield;Besterfield, Glen H.;Sacre, Mary Besterfield;Urdwareshe, Hemant;Urdwareshe, Rashmi _eco-author;co-author;co-author;co-author;co-author
942			_2lcc _cBK
999			_c20020 _d20020