000 00510nam a2200169Ia 4500
003 NULRC
005 20250520102852.0
008 250520s9999 xx 000 0 und d
020 _a1884015832
040 _cNULRC
050 _aHF 5415.5 .S7 1996
100 _aStamatis, D. H.
_eauthor
245 0 _aTotal quality service :
_bprinciples, practices, and implementation /
_cD. H. Stamatis
260 _aDelray Beach, Florida :
_bSt. Lucie Press,
_cc1996
300 _axvi, 318 pages ;
_c23 cm.
942 _2lcc
_cBK
999 _c17403
_d17403