000			01755nam a2200253Ia 4500
003			NULRC
005			20250520102850.0
008			250520s9999 xx 000 0 und d
020			_a9789814633314
040			_cNULRC
050			_aHD 62.15 .E93 2014
100			_aEvans, James R. _eauthor
245		0	_aTotal quality management / _cJames R. Evans and William M. Lindsay
250			_aNinth edition
260			_aAndover, Mass. : _bCengage Learning Asia Pte Ltd, _cc2014
300			_axxi, 697 pages : _billustrations ; _c27 cm
365			_bPHP497
504			_aIncludes bibliographical references and index.
505			_aPart 1: Principles of quality -- Introduction to quality -- Foundations of quality management -- Customer focus -- Workforce focus -- Process focus -- Part 2 : Tools and techniques for quality -- Statistical methods in quality management -- Design for quality and product excellence -- Measuring and controlling quality -- Process improvement and six sigma -- Part 3 : Beyond quality management : managing for performance excellence -- The Baldrige framework for performance excellence -- Strategy and performance excellence -- Measurement and knowledge management for performance excellence -- Leadership for performance excellence -- Building and sustaining quality and performance excellence
520			_aThe ninth edition of managing for quality and performance excellence continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective.
650			_aTOTAL QUALITY MANAGEMENT
700			_aLindsay, William _eco-author
942			_2lcc _cBK
999			_c17359 _d17359