| 000 | 00870nam a2200229Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520102823.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9789814714051 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 9980.5 .F58 2015 | ||
| 100 |
_aFitzsimmons, James A. _eauthor |
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| 245 | 0 |
_aService management: _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi |
|
| 250 | _aEight Edition | ||
| 260 |
_aNew York : _bMcGraw Hill Education, _cc2015 |
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| 300 |
_axviii, 524 pages ; _c27 cm. |
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| 365 | _bPHP858 | ||
| 504 | _aIncludes index. | ||
| 505 | _aPart 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management. | ||
| 650 | _aSERVICE MANAGEMENT | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c16146 _d16146 |
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