| 000 | 01657nam a2200229Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520102814.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9783658074692 | ||
| 040 | _cNULRC | ||
| 050 | _aHD 69 .H96 2015 | ||
| 100 |
_aHyötyläinen, Tahvo _eauthor |
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| 245 | 0 |
_aSteps to improved firm performance with business process management : _badding business value with business process management and its systems / _cTahvo Hyotylainen |
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| 260 |
_aWiesbaden : _bSpringer Gabler, _cc2015 |
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| 300 |
_axvi, 220 pages : _billustrations ; _c21 cm. |
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| 365 | _bUSD23.88 | ||
| 504 | _aIncludes bibliographical references. | ||
| 505 | _a1. Introduction -- 2. Systematic literature review of empirical support regarding BPMS and BPMM models -- 3. Theoretical approach -- 4. Case study -- 5. Action research -- 6. Discussion and conclusions. | ||
| 520 | _aBusiness Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM. | ||
| 650 | _aMANAGEMENT INFORMATION SYSTEMS | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c15770 _d15770 |
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