| 000 | 01004nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | NULRC | ||
| 005 | 20250520102813.0 | ||
| 008 | 250520s9999 xx 000 0 und d | ||
| 020 | _a9780113314874 | ||
| 040 | _cNULRC | ||
| 050 | _aT 58.64 .I85 2016 | ||
| 245 | 0 | _aITIL Practitioner guide. | |
| 260 |
_aUnited Kingdom : _bAxelos Global Best Practice, _cc2016 |
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| 300 |
_ax, 166 pages : _bcolor illustrations ; _c28 cm. |
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| 365 | _bUSD62.66 | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aChapter1. Introduction -- Chapter2. Guiding Principles -- Chapter3. The CSI approach -- Chapter4. Metrics and Measurements -- Chapter5. Communication -- Chapter6. Organizational Change Management -- Chapter7. Toolkit . | ||
| 520 | _aITL's best practices are based upon the practical experience of thousands of organizations from around the world. Anyone who adopts ITIL will benefit from many years of hard-earned knowledge. | ||
| 650 | _aSERVICE MANAGEMENT | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c15724 _d15724 |
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