000			01320nam a2200205Ia 4500
003			NULRC
005			20250520102735.0
008			250520s9999 xx 000 0 und d
020			_a9781446246955
040			_cNULRC
050			_aTX 911.3.M27 .W66 2015
100			_aWood, Roy C. _eauthor
245		0	_aHospitality management : _bA brief introduction / _cRoy C. Wood
260			_aLos Angeles, California : _bSage, _cc2015
300			_axvi, 191 pages ; _c24 cm.
365			_bUSD31.24
504			_aIncludes bibliographical references and index.
505			_aChapter 1: Where are we going? The nature of hospitality management -- Chapter 2: What kind of industry? Structure, strategy and the nature of the hospitality industry -- Chapter 3: A people business? Human resources in the hospitality sector -- Chapter 4: Is your room alright? Accommodation management in hospitality -- Chapter 5: Are you enjoying your meal? Food and beverage management in hospitality -- Chapter 6: Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Chapter 7: Can I speak to whoever's in charge? The role of management in hospitality -- Chapter 8: So you give degrees to waiters? Hospitality management education -- Chapter 9: Conclusion: the proof of the pudding?
942			_2lcc _cBK
999			_c14178 _d14178