000			02509nam a2200241Ia 4500
003			NULRC
005			20250520102713.0
008			250520s9999 xx 000 0 und d
020			_a9780415739269
040			_cNULRC
050			_aJF 1351 .H39 2015
100			_aHaynes, Philip _eauthor
245		0	_aManaging complexity in the public services / _cPhilip Haynes
250			_aSecond edition.
260			_aLondon, United Kingdom : _bRoutledge, Taylor & Francis Group, _cc2015
300			_axvi, 161 pages ; _c25 cm.
365			_bUSD581.1
504			_aIncludes bibliographical references and index.
505			_a1. Management, professions and the public service context -- 2. What is complexity? -- 3. Strategy and planning in an unstable world -- 4. Complexity and the performance of public services -- 5. Information management -- 6. People in public organizations -- 7. Conclusion.
520			_a"Complexity theory has grown in importance over the last decade and its development has enabled a universal method of practice which proposes a pragmatic and humanistic management practice. The application of complexity theory highlights the importance of the development of an organizations culture and communication, it enables them to be dynamic whilst maintaining coherence and stability. It places the workers, their values and mission at the heart of the organizations practices, recognising that information technology may provide a framework for complex communication and knowledge use but cannot replace highly developed professional negotiations and cooperation. This new edition of Managing Complexity in the Public Services argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches like the New Public Managerialism (NPM). As a result overly rigid approaches to performance management and strategic management can be highly dysfunctional in the public context. Managing Complexity in the Public Services takes further the articulation of a method of management practice that can cope with the stark realities of the complex and unpredictable public policy world. It develops a number of management practices developed in action research that will be of high use to both academics and practitioners and helps detail how complexity theory can be applied in practice The result is a new value based practice for the post crisis public service world"--
650			_aCOMPLEXITY (PHILOSOPHY)
942			_2lcc _cBK
999			_c13394 _d13394