000			01654nam a2200229Ia 4500
003			NULRC
005			20250520102708.0
008			250520s9999 xx 000 0 und d
020			_a9781443843690
040			_cNULRC
050			_aHG 3751 .D856 2013
100			_aDunn, Michelle. _eauthor
245		0	_aCredit and collections : _ba business perspective / _cMichelle Dunn
260			_aEngland : _bCambridge Scholars Publishing, _cc2013
300			_a85 pages ; _c21 cm.
365			_bUSD66.34
504			_aIncludes bibliographical references.
505			_aChapter1. Why businesses need a credit management plan -- Chapter2. How to write your credit policies -- Chapter3. Steps to manage credit successfully -- Chapter4. Top methods for improving collections -- Chapter5. Getting paid on time: exactly what to do and how to do it -- Chapter6. Telephone collections best practices -- Chapter7. Telephone collection scripts and excuses -- Chapter8. What to avoid when when making collection calls -- Chapter9. Realistic payment plans -- Chapter10. Top clues your customer is not going to pay you .
520			_aThe credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Learn how to take specific steps and use positive action to streamline and maximize your credit management policies. This book, Credit and Collections: A Business Perspective, is for businesses that have past due customers and need help collecting from them.
650			_aCREDIT--MANAGEMENT
942			_2lcc _cBK
999			_c13221 _d13221