000			01510nam a2200229Ia 4500
003			NULRC
005			20250520100714.0
008			250520s9999 xx 000 0 und d
020			_a9781466582583
040			_cNULRC
050			_aRS 100 .D47 2013
100			_aDe Silva, Titus _eauthor
245		0	_aEssential management skills for pharmacy and business managers / _cTitus De Silva
260			_aBoca Raton, Florida : _bCRC Press, _cc2013
300			_axxxi, 397 pages : _billustrations ; _c24 cm.
365			_bUSD76.25
504			_aIncludes bibliographical references and index.
505			_aManaging Professionals -- Management Theories -- Managing a Pharmacy -- Managing Change -- Managing Risk -- Problem Solving -- Conflict Resolution -- Managing Stress at Work -- Team Building -- Effective Communication -- Leadership -- Effective Delegation -- Empowerment -- Motivation -- Managing Cultural Diversity at Work -- Performance Review -- Quality Management Systems -- Quality Management System for Pharmacy Practice -- Audits and reviews -- Dispensing errors and near misses -- Patient complaints.
520			_aThe books describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards.
650			_aPHARMACY ADMINISTRATION
942			_2lcc _cBK
999			_c11969 _d11969