Performance coaching : a complete guide to best practice coaching and training / Carol Wilson

Includes bibliographical references.

What is coaching? -- The differences between coaching, therapy, counseling, mentoring and consultancy -- The directive-non-directive continuum -- Self-limiting beliefs -- Coaching and neuroscience -- The meaning of a coaching culture -- Ten steps to creating a coaching culture -- Coaching in the workplace -- Coach training in the workplace -- Coaching in leadership -- Cross-cultural coaching -- Coaching in schools -- Coaching for crisis at Christmas -- Corporate social responsibility and shared value: bringing business and society back together -- Bullying in the workplace -- Resilience in leadership -- Coaching supervision: a workplace perspective -- ROI: measuring the return on investment in coaching -- Listening -- Reflecting, summarizing and clarifying -- Questioning -- Permission protocol -- The GROW coaching model -- The EXACT model: a coaching approach to goal setting -- Coaching feedback -- The structure of coaching -- Setting and reviewing actions -- David Grove's clean language -- David Grove's emergent knowledge -- Transpersonal coaching -- An introduction to neuro-linguistic programming -- Systemic coaching -- Transactional analysis and the OK corral -- 360-degree feedback -- The Reuven bar-on emotional quotient inventory (BarOn EQ-i) -- Thomas-Kilmann conflict mode instrument -- Marshall Rosenberg's 'non-violent communication' -- Situational leadership -- Kouzes and Posner: the leadership challenge -- Cultural transformation tools -- The inner game -- Nancy Kline's thinking environment -- Appreciative inquiry -- Mindfulness -- Elizabeth Kubler Ross's change curve six stage model -- Bruce Tuckman's 'forming, storming, norming and performing' team development model -- The Myers-Briggs type indicator (MBTI®) -- The enneagram -- Kolb's learning styles -- DISC -- Johari Window -- More team role models

Performance Coaching offers a guide to the fundamentals of coaching with an overview of all the key principles, tools and case studies you need to develop more advanced knowledge. Whether you're thinking about becoming a coach, already running a professional coaching practice or thinking about how you can embed a coaching culture in your organization, Carol Wilson illustrates how to develop a best practice approach.