Technology business management : the four value conversations CIOs must have with their businesses / Todd Tucker

Includes bibliographical references and index.

Chapter 1: The Business Revolution in IT -- Transparency: The Key to Value; The Forces of IT Economics; The Power of Distributed Decision-Making; Accelerating Key Initiatives; Key Takeaways -- Chapter 2: The Tools of TBM; The Essential Elements of TBM; Key Takeaways; View Point: Assessment Reveals Key Habits for TBM Success -- Chapter 3: Positioning for Value; Understanding Your Technology Business Model; Accountability for Service Value; Key Takeaways. View Point: TBM Enables Commercial-Style IT Organizations -- Chapter 4: Creating Transparency; Transparency via Your TBM Model; An Enterprise IT Model Based on Data; The People Needed for Transparency; Key Takeaways -- Chapter 5: Delivering Value for the Money; Benchmarking Your Costs; Unit Cost Trending; Costing Spare Capacity; Monitoring Project Spending; Key Takeaways; View Point: New IT Demands New Approach to Benchmarking -- Chapter 6: Shaping Business Demand; Choosing What Demand to Shape; Shaping Demand with a Bill of IT; Defining, Setting, and Communicating Rates. Creating Effective Levers for Shaping Demand Key Takeaways -- Chapter 7: Planning and Governing for Value; Quickening the Cadence; A Hybrid Approach to IT Budgeting; Rigorously Reviewing Every IT Dollar; Justifying IT4IT Investments; Key Takeaways -- Chapter 8: Optimizing Your Business; Improving Cost for Performance; Aligning the IT Portfolio; Key Performance Indicators; Key Takeaways -- Chapter 9: Transforming Your Business; Investing in Innovation; Enterprise Agility; Key Performance Indicators; Key Takeaways -- Chapter 10: Continuously Improving Value; Measured Business Goals; Program Governance. Routine Processes TBM Roadmap; Shared Ownership; Evolution of Data, Modeling, and Analytics; Insights, Actions, and Value Tracking; Key Takeaways -- Chapter 11: Expanding the Business Partnership; From Technology Operations to True Business Partnership; Governing Enterprise Value; Empowering Everything-as-a-Service; ATMs, Cable Boxes, and More & Key Takeaways -- Chapter 12: The Best Time to Start; Assess Your Current State; Understand Your Business Case for TBM; Learn From Your Peers.

A new partnership between IT and business in crucial to drive innovation. Technology Business Management (TBM) -- a framework that provides transparency, benchmarks, operational trends -- enables a different conversation. This book provides insights into how to utilize TBM to propel IT to the next level.