Hotel and lodging management : an introduction / Alan T. Stutts and James Wortman

By: Contributor(s): Material type: TextTextPublication details: Hoboken, New Jersey : John Wiley & Son, Inc., c2006Edition: Second editionDescription: xix, 341 pages : color illustrations ; 25 cmISBN:
  • 471474479
Subject(s): LOC classification:
  • TX 911.3.M27 .S78 2006
Contents:
Preface. Introduction. Chapter 1: Growth and Development of the Lodging Industry.-- Chapter 2: Organizational Structure.-- Chapter 3: The Front Office.-- Chapter 4: Housekeeping.-- Chapter 5: The Marketing and Sales Department-- Chapter 6: Human Resource Management. --Chapter 7: Hotel Food and Beverage.-- Chapter 8: Loss Prevention and Security-- Chapter 9: The General Manager.-- Chapter 10: Yield Management--. Chapter 11: Management Contracts and Franchise Agreements.-- Chapter 12: Time-Share and Vacation Ownership.-- Chapter 13: Resorts, Themed Lodging, and Special Lodging Environments.
Summary: The operation of hotels, motels, and other lodging facilities presents unique problems for managers. Hotel and Lodging Management, Second Edition addresses the entire operation of a lodging facility, with an emphasis on the interrelationship between its departments.
Item type: Books
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Tourism Management GC TX 911.3.M27 .S78 2006 (Browse shelf(Opens below)) c.1 Available NULIB000002150

Includes index.

Preface. Introduction. Chapter 1: Growth and Development of the Lodging Industry.-- Chapter 2: Organizational Structure.-- Chapter 3: The Front Office.-- Chapter 4: Housekeeping.-- Chapter 5: The Marketing and Sales Department-- Chapter 6: Human Resource Management. --Chapter 7: Hotel Food and Beverage.-- Chapter 8: Loss Prevention and Security-- Chapter 9: The General Manager.-- Chapter 10: Yield Management--. Chapter 11: Management Contracts and Franchise Agreements.-- Chapter 12: Time-Share and Vacation Ownership.-- Chapter 13: Resorts, Themed Lodging, and Special Lodging Environments.

The operation of hotels, motels, and other lodging facilities presents unique problems for managers. Hotel and Lodging Management, Second Edition addresses the entire operation of a lodging facility, with an emphasis on the interrelationship between its departments.

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