Designing systems for Internet commerce / G. Winfield Treese and Lawrence C. Stewart.

Includes bibliographical references and index.

Why the Internet and Why Now? 2 -- Strategic Issues 4 -- What Do We Mean by Internet Commerce? 5 -- Business Issues in Internet Commerce 6 -- Technology Issues in Internet Commerce 8 -- Who Owns Internet Commerce in an Organization? 8 -- Part 1 The Business of Internet Commerce -- Chapter 2 The Commerce Value Chain 15 -- Introducing the Commerce Value Chain 15 -- Components of the Commerce Value Chain 18 -- Who Is the Customer? 21 -- Marketing on the Internet 23 -- Doing Business Internationally 26 -- The Legal Environment 27 -- Chapter 3 Internet Business Strategy 31 -- Commerce and Technology Revolutions 31 -- A Historical Analogy 32 -- The Internet Value Proposition 34 -- Four Strategies 35 -- New Competitive Threats 38 -- New Competitive Opportunities 40 -- Disintermediation and Reintermediation 40 -- Chapter 4 Business Models -- Some Case Studies 43 -- Introduction to Business Segments 43 -- Consumer Retail 45 -- Business-to-Business Models 55 -- Information Commerce 61 -- Chapter 5 Conflicting Goals and Requirements 71 -- Goals of the Participants 71 -- The Role of Standards 75 -- Privacy Versus Merchandising 77 -- Chapter 6 Functional Architecture 83 -- What Is Architecture? 83 -- Core Architectural Ideas 84 -- Roles 86 -- Components 90 -- Examples of System Architecture 92 -- Chapter 7 Implementation Strategies 103 -- Organizing for Internet Commerce 103 -- Planning the Implementation 103 -- Outsourcing 104 -- Custom Development 106 -- Packaged Applications 107 -- Working with System Integrators 108 -- The Roles of Internet Service Providers 109 -- Project Management 112 -- Staying Up-to-Date 114 -- The Role of Standards 116 -- 24/7 Operation 117 -- Security Design 118 -- Multiorganization Operation 119 -- Part 2 The Technology of Internet Commerce -- Chapter 8 The Internet and the World Wide Web 123 -- The Technology of the Internet 123 -- Development of the Internet 124 -- Design Principles of the Internet 124 -- Core Network Protocols 127 -- The World Wide Web 131 -- Agents 135 -- Intranets 136 -- Extranets 136 -- Consumer Devices and Network Computers 137 -- The Future of the Internet: Protocol Evolution 137 -- Chapter 9 Building Blocks for Internet Commerce 141 -- Components in an Internet Commerce System 141 -- Content Transport 141 -- Media and Application Integration 148 -- Server Components 149 -- Programming Clients 152 -- Sessions and Cookies 155 -- Object Technology 158 -- Application Servers 162 -- Commerce Client Technology 163 -- Delivering Digital Goods 166 -- Chapter 10 System Design 173 -- The Problem of Design 173 -- A Philosophy of Design 174 -- An Architectural Approach 175 -- Security 181 -- Design Principles Versus Technology Fads 183 -- Chapter 11 XML and Web Services 185 -- What Is XML? 185 -- Basic XML Standards and Technologies 189 -- XML for Data Exchange 193 -- XML for Communications -- Web Services 195 -- XML for Applications 199 -- Chapter 12 Creating and Managing Content 203 -- What the Customers See 203 -- Basic Content 204 -- Tools for Creating Content 211 -- Managing Content 212 -- Multimedia Presentation 215 -- Personalization 216 -- Integration with Other Media 223 -- Chapter 13 Cryptography 225 -- Keeping Secrets 225 -- Types of Cryptography 226 -- How to Evaluate Cryptography 228 -- Operational Choices 230 -- One-Time Pads 231 -- Secret-Key (Symmetric) Cryptography 232 -- Public-Key (Asymmetric) Cryptography 235 -- Modes 239 -- Protocols 243 -- Key Management 248 -- Certificates and Certificate Authorities 252 -- Chapter 14 Security 255 -- Concerns About Security 255 -- Why We Worry About Security for Internet Commerce 256 -- Thinking About Security 259 -- Security Design 261 -- Analyzing Risk 263 -- Basic Computer Security 267 -- Basic Internet Security 269 -- Client Security Issues 269 -- Server Security Issues 273 -- Achieving Application Security 275 -- Authentication 278 -- Authentication on the Web 280 -- Web Sessions 285 -- Chapter 15 Payment Systems 289 -- The Role of Payment 289 -- A Word About Money 290 -- Real-World Payment Systems 290 -- Smart Cards 304 -- Online Credit Card Payment 306 -- Electronic Cash 310 -- Micropayments 312 -- Peer-to-Peer Payment Systems 316 -- Payment in the Abstract 316 -- Chapter 16 Shopping Carts and Order Management 319 -- Shopping Carts 320 -- Managing Shopping Carts 322 -- Purchase Order Information Flow 324 -- Shopping Cart Presentation 332 -- Abandoned Shopping Carts 333 -- Chapter 17 Transaction Processing 335 -- Transactions and Internet Commerce 335 -- Overview of Transaction Processing 336 -- Transaction Processing in Internet Commerce 338 -- Client Software 341 -- Implementing Transaction Processing Systems 342 -- Keeping Business Records 344 -- Audits 350 -- Chapter 18 Integration with Enterprise Applications 351 -- The Details Behind the Scenes 351 -- Enterprise Systems Architecture 352 -- Integration Pitfalls 354 -- Middleware 354 -- Enterprise Resource Planning Systems 360 -- Taxes 361 -- Logistics, Shipping, and Handling 365 -- Inventory Management 368 -- Example: SAP Integration 371 -- Chapter 19 Reliable and Scalable Systems 375 -- Enterprise-Class Concepts 376 -- Reliability 377 -- Availability 378 -- High-Availability Systems 378 -- Building Highly Available Systems 380 -- Replication and Scaling 385 -- Backup and Disaster Recovery 387 -- Chapter 20 Mobile and Wireless Systems 389 -- Overview of Mobile and Wireless Technologies 389 -- A Range of Devices 390 -- Wireless LAN Technology 393 -- Security and the Wireless LAN 394 -- The Mobile User Experience 395 -- Outsourcing 396 -- Part 3 Systems for Internet Commerce -- Chapter 21 Putting It All Together 401 -- Building Complete Systems 401 -- Federated Commerce System 401 -- System Functionality 406 -- System Architecture 409 -- Transaction Engine 412 -- System Functionality 417 -- Case Study: Business-to-Business System 419 -- Case Study: Business-to-Consumer System 424 -- Case Study: Information Commerce 427 -- Chapter 22 The Future of Internet Commerce 431 -- Trends 432 -- Discontinuities 436 -- Staying Up-to-Date 436 -- Strategic Imperatives 437.

Internet commerce3/4poised to revolutionize the way we do business3/4is quickly becoming a reality, with an exploding number of Internet business sites now being deployed. If you are thinking about taking the Internet commerce plunge, read this book. Written by two of the most experienced practitioners in this burgeoning field, Designing Systems for Internet Commerce will guide you through the business and technical considerations of building fully functioning, secure, and financially successful Internet commerce systems. Both comprehensive and practical, this book explains the fundamental principles of system design, reveals best design practices, and offers reality-based advice on implementation. It explores the common issues and critical questions to ask when planning a system for Internet commerce. In addition, it describes the key technologies relevant to electronic commerce and explains how to apply them using numerous examples. The authors' special focus is problem solving: They discuss the many potential risks, challenges, and stumbling blocks of Internet commerce systems and how best to deal with them. This information will enable you to anticipate and solve the problems you are likely to face, helping you implement an Internet commerce system that effectively serves the needs of your organization and its customers.