Tourism operations and management / Sunetra Roday, Archana Biwal and Vandana Joshi

By:

Roday, Sunetra [author]

Contributor(s):

Biwal, Archana ;Joshi, Vandana [co-author;co-author]

Material type: Text

TextPublication details: New York : Oxford University Press, c2009Description: x, 502 pages : illustrations, map ; 25 cmISBN:

9780198060017

Subject(s):

TOURISM

LOC classification:

G 155.A1 .R63 2009

Contents:

1. Introduction to travel and tourism industry -- 2. History of travel and tourism -- 3. Types of tourism -- 4. Tourism infrastructure -- 5. Tourist transport -- 6. Tourism organizations -- 7. Travel agent and tour operator -- 8. Travel formalities and regulations -- 9. Airline geography -- 10. Itinerary planning -- 11. Tourism product -- 12. Tourism marketing -- 13. Customer service skills -- 14. Tourism impact -- 15. Attraction planning and development -- 16. Emerging trends.

Summary: Tourism: Operations and Management is a comprehensive textbook, designed especially for undergraduate degree/diploma students of hotel management and tourism studies. The book explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs. Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism; tourism infrastructure like accommodation, food and beverage, telecommunications; tourist transport (air, road, rail, and water); Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing a tourist attraction are discussed at length. The emerging trends in tourism like GDS, e-ticketing, web marketing are explored. Chapters on travel formalities and regulations; airline geography; and itinerary planning enhance the readers understanding of the practical operational aspects and make the book useful for practitioners as well. Students of hotel management, hospitality, and tourism studies will find this book useful for its coverage of the key concepts of tourism operations and management explained through industry-related examples, formats, and photographs. With its practice-oriented approach, the book would also be useful to practitioners like travel agents and tour operators.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main General Circulation	Tourism Management	GC G 155.A1 .R63 2009 (Browse shelf(Opens below))	c.1	Available		NULIB000017404

Includes bibliographical references and index.

Tourism: Operations and Management is a comprehensive textbook, designed especially for undergraduate degree/diploma students of hotel management and tourism studies. The book explores core concepts of tourism and explains them through numerous examples, illustrations, tables, and photographs. Beginning with an introduction to the travel and tourism industry, the book goes on to discuss various types of tourism; tourism infrastructure like accommodation, food and beverage, telecommunications; tourist transport (air, road, rail, and water); Indian and international tourism organizations. The book explains how to set up travel agencies and tour operations and their role in the tourism industry. Key topics like tourism product; tourism marketing; customer service skills; economic, environmental, socio-cultural and political impacts of tourism; and planning, managing and developing a tourist attraction are discussed at length. The emerging trends in tourism like GDS, e-ticketing, web marketing are explored. Chapters on travel formalities and regulations; airline geography; and itinerary planning enhance the readers understanding of the practical operational aspects and make the book useful for practitioners as well. Students of hotel management, hospitality, and tourism studies will find this book useful for its coverage of the key concepts of tourism operations and management explained through industry-related examples, formats, and photographs. With its practice-oriented approach, the book would also be useful to practitioners like travel agents and tour operators.

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