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Presenting service : the ultimate guide for the foodservice professional / Lendal H. Kotschevar and Valentino Luciani

By: Contributor(s): Material type: TextTextPublication details: Hoboken, New Jersey : John Wiley & Son, Inc., c2006Edition: Second EditionDescription: x, 255 pages : illustrations ; 27 cmISBN:
  • 9780471475781
Subject(s): LOC classification:
  • TX 911 .K68 2006
Contents:
A historical overview of service -- The professional server -- Exceeding people's needs -- Service mise en place -- Service in various industry segments -- Service areas and equipment -- Classic service styles -- Serving the meal -- Bar and beverage service -- Management's role in service -- Table etiquette.
Summary: "Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience." "Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests."
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC TX 911 .K68 2006 (Browse shelf(Opens below)) c.1 Available NULIB000013060

Includes index.

A historical overview of service -- The professional server -- Exceeding people's needs -- Service mise en place -- Service in various industry segments -- Service areas and equipment -- Classic service styles -- Serving the meal -- Bar and beverage service -- Management's role in service -- Table etiquette.

"Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience." "Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests."

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