Communication skills in pharmacy practice : a practical guide for students and practitioners / Robert S. Beardsley, Carole L. Kimberlin, and Wiliam N. Tindall

Includes bibliographical references and index.

Patient-centered communication in pharmacy practice -- Principles and elements of interpersonal communication -- Nonverbal communication -- Barriers to communication -- Listening and empathic responding -- Assertiveness -- Interviewing and assessment -- Helping patients manage therapeutic regimens -- Medication safety and communication skills -- Strategies to meet specific needs -- Communicating with children about medicines -- Interprofessional collaboration and effective communication skills -- Electronic communication in health care -- Ethical behavior when communicating with patients.

Helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. In this text, sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills.