Total quality in managing human resources / Joseph A. Petrick and Diana S. Furr

By:

Petrick, Joseph A [author]

Contributor(s):

Furr, Diana S [co-author]

Material type: Text

TextPublication details: Delray Beach, Florida : St. Lucie Press, c1995Description: xviii, 370 pages : illustrations ; 23 cmISBN:

1884015247

Subject(s):

PERSONNEL MANAGEMENT

LOC classification:

HF 5549 .P45 1995

Contents:

1. Why total quality in managing human resources? -- 2. Customer satisfaction: strategy dimensions -- 3. Continuous improvement: process dimensions -- 4. Speaking with facts: project dimensions -- 5. Respect for people: performance dimensions -- 6. Implementing total quality human resource management.

Summary: Presents the principles and practices of total quality (TQ) that can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. This book focuses on managing the difference TQ makes in human resources.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Annex II General Circulation	Gen. Ed. - CBA	GC HF 5549 .P45 1995 c.1 (Browse shelf(Opens below))	c.1	Available		NULIB000005922
Books	National University - Manila	LRC - Annex II General Circulation	Gen. Ed. - CBA	GC HF 5549 .P45 1995 c.2 (Browse shelf(Opens below))	c.2	Available		NULIB000005929

Includes index.

Presents the principles and practices of total quality (TQ) that can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. This book focuses on managing the difference TQ makes in human resources.

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