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Service management: operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi

By: Material type: TextTextPublication details: New York : McGraw Hill Education, c2015Edition: Eight EditionDescription: xviii, 524 pages ; 27 cmISBN:
  • 9789814714051
Subject(s): LOC classification:
  • HD 9980.5 .F58 2015
Contents:
Part 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation Tourism Management GC HD 9980.5 .F58 2015 (Browse shelf(Opens below)) c.1 Available NULIB000013905

Includes index.

Part 1. Understanding services -- Part 2. Designing the service enterprise -- Part 3. Managing service operations -- Part 4. Quantitative models for service management.

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