Consumer and commercial credit management / Robert H. Cole

Includes index.

Background to the Field of Credits and Collections -- Credit in the Economy -- Understanding Consumer Credit -- Types of Consumer Credit - Retail and Service -- Financing Retail and Service Credit Transactions -- Types of Consumer Credit - Cash Loan Credit -- Real Estate Credit -- Regulation of Consumer Credit -- Management and Analysis of Consumer Credit -- Management of Consumer Credit -- Basis of the Credit Decision -- Basis of the Credit Decision (continued) -- Decision Making, Limit Setting, and Transaction Handling -- Consumer Collection Policies and Practices -- Business Credit -- Business Use of Commercial Credit -- Business Use of Cash (Financial) Credit -- Management and Analysis of Commercial Credit -- Responsibilities of the Commercial Credit Manager -- Basis of the Commercial Credit Decision - Dun and Bradstreet Business Credit Services -- Basis of the Commercial Credit Decision - Other Commercial Credit Reporting Agencies -- Financial Statement - Analysis and Interpretation -- Financial Statement - Analysis and Interpretation (continued) -- Commercial Credit - Analysis, Decision Making, and Credit Lines -- Collection Policies and Practices in Commercial Credit -- International Trade Credit -- International Trade Credit -- Control of Credit Operators -- Measuring Efficiency and Control of Credit Decisions.

This word, written or spoken, has brought happiness and opportunities to millions of American consumers and business firms. American individuals have used credit to improve their standard of living, and American business firms have used credit to improve and enhance their profit position. Unfortunately, however, there is another side of the coin. Many consumers and business enterprises have also experienced a great deal of unhappiness and great losses because of their unwise use of credit.