Coping with difficult people / Robert M. Bramson

This book was written because I couldn't find another like it. How such ubiquitous phenomena as Difficult People had gone unnoticed and unexamined by any but acid wits and comic script writers is hard to fathom. Yet the gap existed and it needed to be, and could be, filled. As a management consultant I have found that most of my clients spend more time talking about how to cope with problem employees, bosses, customers, and co-workers than about anything else. I have also found that there was much that I knew that could help these clients. Through observation and action research during a fourteen-year period, I and my associates had gathered practical information on techniques and methods for coping with Difficult People. It was the absence of any practical and integrated reference material, and repeated requests from the many people who attended our seminars, that set me on the long course of writing a book. I'm lucky that it also turned out to be fun.